The automation layer for mortgage field services.
Work orders land from every servicer portal. Photos are checked before they’re submitted. Bids, utilities, and HUD timelines are tracked without a coordinator holding the whole operation in their head. A custom-built layer for property preservation and default servicing operations — on top of the systems you already run.
The work order isn’t the hard part. Everything around it is.
Orders arrive across P260, PPW, Pruvan, email, and half a dozen servicer portals — each with its own statuses, formats, and due dates. Every job lives or dies on the photo set, and QC time grows with every crew you add. A missed condition note becomes a chargeback weeks later. Over-allowable bids sit waiting while the property deteriorates and the clock runs. HUD and FHA timelines don’t flex — initial secure, ICC, conveyance condition — and a missed date lands on your scorecard. Underneath it all: utility transfers, vacant property registrations, and HOA obligations tracked in spreadsheets until one slips. Your coordinators are the system. That’s the problem.
How We Work
No pilots that drag on. No black boxes. A scoped plan, a working system, and a partner who stays.
Blueprint
A paid scoping engagement. We map your portals, order types, volumes, and where hours and chargebacks actually go — and hand you a build plan you own either way.
Build
Your DefaultFlow layer is engineered and deployed in 2–4 weeks — built on your systems, tested against live workflows, running alongside your operation before anyone depends on it.
Care
A monthly infrastructure plan: monitoring, adjustments as servicers change requirements, and support from the people who built it. We don’t disappear after launch.
What a DefaultFlow Build Can Include
Every build is scoped to your operation. These are the systems we design around.
Work-Order Intake, Normalized
Orders from P260, PPW, Pruvan, email, and client portals pulled into one working queue — with due dates, SLAs, and property history attached from the start.
Pre-Submission Photo & Documentation QC
Every package checked before the servicer sees it — missing angles, unlabeled photos, incomplete condition notes flagged while they’re still fixable.
Over-Allowable Bid Drafting & Tracking
Bid packets assembled from inspection data, submitted with the documentation servicers expect, and chased through approval so revenue doesn’t sit in a queue.
HUD/FHA & SLA Timeline Monitors
Initial secure, ICC deadlines, conveyance condition, servicer SLAs — every clock tracked, with escalation before a date slips instead of after.
Utility, VPR & HOA Date Tracking
Utility transfers, vacant property registration renewals, HOA obligations — dozens of date-driven items per property, surfaced before they lapse.
Chargeback & Scorecard Telemetry
See where chargebacks originate — by crew, order type, or servicer — and how the metrics servicers grade are trending before the report card arrives.
The system reads, drafts, flags, and tracks. Your coordinators decide. Nothing goes to a servicer without a human calling it ready.
Built for regulated mortgage-ecosystem operations
Field services work happens inside the servicer’s compliance perimeter — background-checked crews, photo evidence standards, federal timelines, audit trails. WisdomStream is attorney-owned and GLBA-aware, built for the regulated mortgage ecosystem: processors, title & escrow agencies, insurance agencies, and the field services companies that keep the collateral standing.
Built on top of what you already run: Property Preservation Wizard (PPW) · Pruvan · servicer portals · proprietary systems
If your system has an API, an export, or a portal, we can build on it — we start by learning what you actually run.
Frequently Asked Questions
Ready to see your operation without the portal chase?
Book a free 30-minute call. We’ll walk through your order flow, your servicers, and where a DefaultFlow build would start — no pitch, just a map.